How long are our products good for after I buy them?
All of our products are freshly made with zero preservatives, so everything is best consumed the day they are purchased. However, we know it's almost impossible to eat a whole cake in one sitting (almost) so here are our suggestions:
Cupcakes: Do not refrigerate. Being a small perishable treat, they are at their best within 24 hours of purchase. Red Velvets and Carrot Cakes can go in the fridge, the rest can be kept in an air-tight plastic container kept at room temperature.
Cakes: Cakes to be held longer than a day should be refrigerated and taken out of the fridge about an hour before serving. Keep in mind home fridges condensate, so may leave condensation on some cakes. If you have a cool room or cellar, that's a good place to keep our cakes. Hummingbird and Carrot Cakes can be refrigerated. Cheesecakes should be refrigerated at all times. Victoria Sponges should be eaten the same day it's purchased. Our treats are good for up to 5 days held in nice airtight containers like cookie jars.
We use lots and lots of butter and cream--please have a look at the ingredients list if you can't have dairy.
All our items contain free range eggs except for our Vegan Cupcakes and Marshmallows.
Our items are not suitable for vegans except for our Vegan Cupcakes.
All our products contain gluten, with the exception of our Gluten free cupcakes, marshmallows and meringues.
We do not use animal-derived food colours.
Some items do contain alcohol, please read the ingredient and allergy info list.
Can I order in store?
Unfortunately most of our staff are busy making coffee and serving in-store customers. However, you are welcome to email us at firstname.lastname@example.org for any special enquiries.
What is the cut off time for online ordering?
The cut off time for placing online orders for next day collection or delivery is 12pm/noon the day before the order is needed. This is subject to the kitchen production schedule. To order for collection between Thursday and Sunday, please allow at least 2 days advance notice to avoid disappointment. Weekends are our busiest days and slots for baking and delivery are limited, especially with Weddings.
I need to cancel or amend my order. How can I do this?
To cancel or amend an order, please email us at email@example.com as soon as possible and we can assist you.
I’ve noticed an error in my order confirmation. What can I do?
If your order confirmation has an error, please give us a call at 0207 242 8330 or alternatively email us at firstname.lastname@example.org
I haven’t received my confirmation email. What can I do?
Sometimes emails go awry and end up in your spam folder. Please check your spam folder and allow for about an hour for the confirmation email to be sent through - it may not be received immediately thanks to the internet goblins. If a confirmation doesn’t arrive within an hour of placing your order, please email email@example.com
Why do I need to provide proof of identity when collecting my order?
This helps to prevent any possible mixups or cases of mistaken identity--it would be horrible to get a cake that says "Happy Birthday Stan" when your recipient's name is Brenda! :)
Why do some cake ranges need to be pre-ordered?
Some cakes are time-intensive to make--such as our Giant Cupcake--who knew a Giant cupcake sits in an oven 6 times longer than a normal cupcake? Those sneaky Giants...
Why can’t I choose my specific delivery time?
Unfortunately we cannot guarantee specific delivery times due to the madness of London traffic--but rest assured your cake will arrive on the day! If you have a super emergency and can only receive the cake at a certain time, let us know and we will do our best to accommodate--however we cannot guarantee times.
What is the minimum spend online?
Customers are advised that the minimum spend online is now £20.00
What is a baker's dozen?
A baker's dozen is the number 13! Why 13? Wikipedia's got 2 explanations--one of which involves the possibility of losing your arm. Best to stick with 13. :)
Who took the amazing pictures of your cakes?The majority of photos are Laura McCluskey Photography. All other photos are credited by their author.